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t: 07810 058 891

e: sales@beadsandbracelets.com

Terms & Conditions

Delivery

If you purchase an item from our Online shop we will despatch it to you by First Class post within 48 hours of receiving your order. If for any reason this is not possible we will contact you via email or telephone within 24 hours. While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.

 

If you would like a bespoke item of jewellery made we will endeavour to despatch it to you within 7 days of receiving final confirmation of your requirements.

 

All items are wrapped in tissue paper and presented in an organza gift bag.

 

 

 

The price shown for the goods excludes postage and packing unless specifically stated. The charges for postage and packing are shown in the Checkout before you are asked to confirm the order. The price you pay will include any applicable taxes for all deliveries within the European Union.

Cancellation, Faulty Goods & Returns

If you are not satisfied with the goods you have a right to cancel the contract, return the un-worn goods within 14 days and receive either a full refund of your monies or replacement goods.  Please send an e-mail to us before you return goods, telling us that you are returning the goods and why.

 

If your items arrives damaged please contact us to arrange the return of the item and either a replacement product or a full refund (to include any postage costs incurred).

Colours

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

Confidentiality

All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.

Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights.

Unique Products

Due to the handmade nature of all of our jewellery the item you receive may differ slightly from the photograph on the website.  We believe this adds to the charm of our jewellery and means you wiil receive an item which is truly unique.  The colour in the photo is a true representation of the item you will receive, but please allow for differences attributed to your monitor .

Prices & tax

This Privacy Policy carefully as it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Beads & Bracelets commits to complying with the Data Protection Act 1998, and the General Data Protection Regulation which comes into force on 25 May 2018.

 

Information we collect

We will only ever take your name, email address, address and telephone number if you have bought something from us, have asked us to find a specific piece of jewellery for you or you have asked to be kept up to date with our events and sales.

 

How we use your information

The data is stored where it is viewed by Beads & Bracelets only, we will never pass information on to a third party. We use this data to provide you with information, details of up and coming events, updates on our collection and offers.

 

Your preferences

If you wish to change any of the details at any time contact Mel Wood at sales@beadsandbracelets.com.. In addition you have the right to request that we delete your history or unsubscribe you from communications. You can do this by emailing us or writing to us at 15 Thurlby Way, Maiden head. SL6 3YZ.

 

Right of access

You have the right to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected.

 

Our promise to you

We will not sell or swap your details with third parties. We will keep your details safe and will only use them in accordance with your wishes.

Privacy Policy